A former employee in the hotel industry, Jacob Tomsky has revealed in his book “Heads on Beds: A Memoir of Reckless Hotels, hustles and So-Called Hospitality” some tricks used by hotels and motels showing the disrespect of the employees towards customers, according to ABC News.
1. The valet who parks your car taken from the front of the hotel, once disappeared around the corner, usually drives the car aggressively through the parking lot.
“This is a guy who was probably hired last week and can be fired next week, so he does not care about your car. He will only make money from the tip, so his concern is to move quickly,”
said Tomsky.
2. Not all rooms are the same. Those who come to stay with online discounts they receive, most likely get the worst rooms. Tomsky says that if you wave a $20 note on the reception desk you will get a better room.
3. The luggage carrier is very persistent trying to get a tip. He will use guilt and fear inducing techniques to convince the customer that he needs help carrying the luggage.
“Bellboys and porters are great flatterers, this is their specific skill. If they stay in place a little more, they make you feel bad and take money out from your wallet,”
4. Plastic glasses are recommended to be used instead of hotel room glasses since they are cleaned by the maids in rush with the same tools that clean other surfaces.
Tomsky said that mirror or glass cleaning solution might be used to clear glass cups. What’s worse, glasses in the room might be cleaned with the same cloth used for bathroom surfaces.
The author of the book offers some tips that might help the customers. One of them shows how to cancel a booking at the last minute.
“You call reception and say that you don’t want to cancel your reservation, but change it. This happens very often. The business meeting is postponed to next week,”
says Tomsky. Then he says that the next step is to call again and speak to someone else at the front desk and tell them that you want to cancel your reservation for next week.
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